Refund Policy

This Refund Policy applies to purchases made from Pharmaris Canada Inc, operating from Canada.

Return & Refund Policy

Due to the health, safety, and quality-control requirements associated with health supplements, vitamins, natural health products, and dietary supplements, all supplement sales are final and products are not eligible for return or exchange.

This policy applies to both opened and unopened products. Once a health supplement has been shipped to a customer, we cannot verify the conditions under which it has been stored or handled. For this reason, returned health supplements cannot be placed back into saleable inventory.

Refunds for Product Quality Issues

Although we do not accept returns, we stand behind the quality of our products. If you receive a product that appears to have a manufacturing, packaging, or quality issue, please contact our Customer Service team.

Examples of issues that may qualify for a refund or replacement include:

• Unusual, foul, or abnormal smell
• Signs of oxidation or unexpected discoloration
• Abnormal or significantly changed texture or consistency
• Capsules that are damaged, leaking, broken, or have powder/material coming out
• Broken or defective packaging or safety seal
• Foreign material found in the product or packaging
• Product received damaged
• Other apparent manufacturing or product-quality defects

We may request photographs of the product and packaging, as well as the lot/batch number, expiry date, order number, and a description of the issue so that our Quality team can review and investigate the complaint.

Where a product is determined to have a legitimate quality or manufacturing issue, we may provide a refund or replacement, as appropriate.

Taste and Personal Preference

Individual experiences with supplements can vary. Refunds will not be provided solely because a customer does not like the taste, flavour, smell, texture, format, or other normal characteristics of the product, provided the product meets its established quality specifications.

For example, disliking the normal taste of a powder or supplement is not considered a product defect.

However, if the customer reports that the taste, smell, colour, or texture appears abnormal, spoiled, oxidized, contaminated, or materially different from the product's expected characteristics, we will treat the matter as a potential quality complaint and review it accordingly.

Incorrect or Damaged Orders

If you receive the wrong product, an incorrect quantity, or a product that was damaged during shipping, please contact our Customer Service team with your order number and photographs of the product and shipping package. We will review the issue and, where appropriate, arrange a replacement or refund.

Adverse Reactions

If you experience an unexpected or adverse reaction while using one of our products, stop using the product and seek advice from an appropriate healthcare professional. Please also contact us with the product name, lot/batch number, expiry date, and details of your experience so the matter can be documented and reviewed in accordance with applicable regulatory requirements.

Refund Decisions

Refunds and replacements for reported product-quality issues are evaluated on a case-by-case basis. We reserve the right to request reasonable information or evidence necessary to investigate the reported issue before issuing a refund or replacement.

This policy does not limit any rights or remedies available to consumers under applicable law.

Refund Eligibility Period

We offer a 30-day refund eligibility period, which means you have 30 days from the date you receive your order to contact us regarding any issues that may qualify for a refund.

No Returns Policy (Health Supplements)

Due to the nature of our products, all health supplements sold by Pharmaris Canada Inc are non-returnable. For safety, hygiene, and regulatory reasons, we do not accept physical returns of any supplement products under any circumstances.

When Refunds Are Issued

Although returns are not accepted, we will issue a full refund (without requiring a return) for:

• Product quality issues
• Adverse reactions or side effects
• Items damaged during shipping
• Incorrect items received

Refund Coverage

If approved, the refund includes the full product price, original shipping costs, applicable taxes, and any duties paid. Refunds are processed to the original payment method.

Fulfillment by Amazon

Some orders may be fulfilled by Amazon. Amazon may assist with the refund process, but Pharmaris Canada Inc remains responsible for ensuring eligible refunds are completed.

Refund Processing Time

Refunds are typically processed within 10 business days. If you have not received your refund after 15 business days, please contact us.